How to order books from medievalbookshop

Bargain books on the Middle Ages and all related subjects

The small print
Returns and refunds policy

If you wish to return an item, please use the email link at the top this page to request a return address.

You should check the contents of your package as soon as you receive it - any return must be made within 30 days of the date on your delivery note or invoice.  If you wish to return an unwanted item you will be sent a full refund of the price you paid for the it, but not for the post and packaging charges (these have been paid to the UK post office and are not recoverable).

Postage eligibility: You may be eligible for a refund of any postage costs you have paid if the return if an item that has been supplied in error, or if the item supplied is not as described, or if it has been damaged in the post. In such cases your money will be refunded in full, including all postage, packing and currency charges that you have paid. In all other cases you will be refunded the cost of the items, but not the postage costs; if postage has been included in the price of an item, a deduction will be made to cover this.

Replacement copies: Secondhand books are usually only available in single copies, though if a replacement copy is available it will be offered to you. In the case of unused bargains, you can opt to exchange your item if there are further copies remaining in stock; you will not be charged extra for this.

Customs damage: If an item has been damaged through careless handling or repackaging in a customs inspection, you may prefer to seek compensation from your customs authority.

In all cases, no refund or exchange will be made until the original item has been returned. When you post the item, always obtain and keep a certificate of posting: this acts as evidence that you have posted it, and it will be needed if the item gets lost or damaged in the post. You might also wish to use a recorded-delivery service for your further protection. You will be responsible for the costs of returning the item, except where it has been supplied in error, or is not as described, or has been damaged in the post.

In some countries customers who use PayPal can buy a money back guarantee from them - for details see the buyer protection pages on the PayPal website. This option is not compulsory, but for non‑UK transactions you may find it more convenient as a third-party alternative instead of seeking refund from medievalbookshop.

Right to Cancel In the UK (incorporating EC regulations), under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order for any reason within seven working days following the day on which you receive the goods. This cancellation must be in writing (email is acceptable) and must be received by medievalbookshop.

This does not apply where sealed audio, video, or software products have been unsealed, and it does not mean that you can seek a refund without returning the goods.

Please note: it is a part of your contract as defined in these regulations that you will be responsible for ensuring that any goods are returned before any reimbursement will be issued, and that you will bear the cost of the return except where an item was supplied in error, or is not as described, or was damaged in the post.

When returning items Please ensure that items to be returned are packaged securely and cannot move around inside their packaging. If items have been damaged in the post, please also return the original damaged packaging materials.

Please ensure that the items are returned in their original condition.

You will be reimbursed when the returned items are received. However, you will be responsible for the costs of returning them unless the goods are faulty, or were despatched in error, or were damaged in the post.

Except where the item was supplied in error, or is not as described, or was damaged in the post, and where the original payment was in a currency other than sterling, you will be offered a choice between sterling or the currency you used for payment: if you choose any currency other than sterling, any banking charges will be deducted from the amount of the refund.

Use the email link at the top of this page if you have any doubts or enquiries.

Lost items

Please note: The UK post office does not count an item as lost until fifteen working days have passed without its being delivered. They may then insist on a further period while a search is made for the item. Unfortunately, this means that refunds for lost items cannot be made until after this fifteen working day period has passed.

The medievalbookshop terms and conditions state that when making a purchase, you agree that the transaction is governed by English law. The text on this page forms past of these terms and conditions. This returns policy does not affect, change or exclude your statutory rights under English law.

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